![]() ![]() NO ONE operates like this in the business - DELL, HP, ASUS - all provide support for their older product without pushing people to purchase their new offerings. Really!! You don't want to support your own firmware because it was more that 5 years ago? Lame, lame, lame - you don't care that much about your customers? Not everyone is rich to buy your devices and maybe one day i can afford your newer device, but not allowing me to upgrade the firmware on the device that is still under support till February 2020 it makes me think twice before i really purchase your products again. Customer service does not want to give me temp key to update firmware of these devices because "these devices have not been updated for past 5 years and unfortunately we cannot support you anyway, but you can buy an new devices from us". Both have not been updated for long time per previous owner (2014 is the last licence date on the device). ![]() I purchased 1 month ago 2 older XTM810 devices from Ebay. I cannot get help from customer support personal.
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